Sipura Support Overview
 
  1. Specification / General
    1. If the SPA lost power, will Line1 automatically use the PSTN line attached to the FXO?
    2. When VoIP service is down /the network Link is down, can Line 1 automatically switch to PSTN service?
    3. Whenever the SPA-3000 powers on, I heard a click sound. Why?
    4. Can the SPA-3000 share the PSTN line with anther extension?
    5. I have 1 VoIP account w/ Voice Mail. Inbound call goes to VM > 20 secs. Will I recv VM, if I enable PSTN gw function?
    6. I have FAX machine on my PSTN line, How can I recv FAX and also support VoIP gw function?
  2. Configuration
    1. Have 2 FWD accts A&B, where A=VoIP, B=gw functions, how to configure, w/o STUN?
    2. Same as Q1, but w/ STUN (audio stream directly between end-points for better latency)?
    3. If I only have 1 VoIP account, how to configure to use Gateway functions and regular VoIP?
    4. One SPA-(1/2/3)000 in loc.A & one SPA-3000 in loc.B, how to call to SPA-3000's PSTN?
    5. Two SPA-3000 in two locations, how to call from PSTN in loc.A to PSTN in loc.B ?
    6. How do I restrict the use of my VoIP gateway by PSTN callers with a PIN?
    7. How do I restrict PSTN callers to call only certain VoIP numbers?
    8. Can I receive PSTN phone calls with the same phone attached to Line 1?
    9. Can I call my Line 1 VoIP number and then hop over to the PSTN gateway?
    10. Can I forward callers to my Line 1 VoIP number to my cell phone?
    11. Can I authenticate VoIP callers, but without doing 2-stage dialing?
    12. Can I dial out to the PSTN through the FXO port using Line 1?
    13. Can I get the FXO port to offhook, without dialing any digits?
    14. Can I use my spa (in US) to call a PSTN gateway in another location, say Hong Kong, to call Hong Kong PSTN numbers?
    15. I need to access more than 4 gateways from Line 1, what can I do?
    16. I only have 1 VoIP account which comes with a Voice Mail
    17. How do I call forward my incoming PSTN calls to go out to a number via VoIP?
  3. Troubeshooting
    1. Can't seem to do VoIP -> PSTN if I connect FXO to my PBX?
    2. My VoIP -> PSTN works great, but upon hangup -it's not disconnecting my PSTN.
    3. Can I force the SPA to disconnect the PSTN Line?
    4. I press **** to access the IVR, but I don't hear the voice menu?
    5. I can't receive French CallerID when receiving call from the FXO port (PSTN)?
  4. Available with ANI / PSTN Caller ID
    1. Can the SPA3000 decode the caller-id information from the PSTN Company?
    2. How do I verify the PSTN caller ID?
    3. How do I forward a PSTN caller to a VoIP number via the PSTN Line's VoIP account?
    4. How can I forward all PSTN callers to a VoIP number?
    5. How do I set up the PSTN call ring differently when it rings Line 1?
    6. Can I disable PSTN gateway functionality?
    7. Can I disable VoIP gateway functionality?
    8. Can I limit the duration of a gateway call?
    9. When I call PSTN from my VoIP account, the first dialed digit always dropped. How to fix?
    10. When PSTN stops ringing, it takes a few seconds before my Line 1 stops ringing. Why?
    11. After making a gateway call, can I make another gateway call

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